We want you to be happy with your order and your experience shopping Corral.
If you are not fully satisfied with your order, you may return your order within 30 days of your receipt of merchandise for a full refund of the purchase price less shipping fees.
What if my item(s) arrive damaged or incorrect?
Please inspect your purchase immediately upon receipt and contact us within 24 hours** if there is an issue. Please take photos of damaged or incorrect item(s) and photos of the packaging. If your item was shipped using a freight carrier, you must contact us immediately and note all damages on the shipper’s paperwork before signing and accepting the delivery.
What if my item is missing?
If your item is marked delivered but appears to be missing you must notify us within 24 hours** of the delivery time and date.
** We can not account for matters in which customers are not present at the time of delivery. The 24 hour notification period also applies to items delivered and are not intended for immediate use, such as items(s) delivered to a receiving warehouse or construction site, and item(s) intended for design projects, renovations, relocation etc. **
Please note any products made to order are not eligible for return.
Important: All returns require pre-authorization. Please contact us in order to receive complete instructions on returning goods.
- All returns require a return authorization form, please contact our customer service team for more information. Please see Return Regulation for items that cannot be returned.
- Please note the customer is responsible for return shipping and any return shipping fees. We strongly recommend that you insure your shipping as any damage that occurs after the item has been initially delivered to the customer is the responsibility of the customer.
- Once we receive your return, please allow 1-2 weeks for processing. Refunds are made in the same form as the original payment or by store credit. You will be refunded the full purchase price of the item (including tax) less any original shipping fees you paid on the order.
- Do not ship your items back to the original shipper (our returns warehouse is not our shipping warehouse). If you simply "return to sender", we will deduct all shipping fees and any restocking fees assessed by the receiving warehouse.***
- Products must be unused and returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
- Products requiring assembly that have been assembled are no longer considered to be in original condition and may not be returned under this policy.
- We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc).
- Bedding must be unused, unwashed, in original packaging and in original condition
- International shipments: we do not accept returns after the order has been received and accepted by Bongo International (or the freight forwarder of your choice).
All returns are subject to our Terms and Conditions.
Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard Refused Shipment Policy.